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    PointClickCare CNA Troubleshooting

    Are you an experienced Certified CNA looking for the best tips to troubleshoot PointClickCare (PCC) CNA software?

    We’ll cover the top 5 PointClickCare CNA troubleshooting tips out of your software. These simple tips will allow you to identify and resolve issues using PCC CNA software quickly. Read here to learn how to quickly and efficiently troubleshoot PCC CNA software like a pro.

    1) Check your internet connection

    PointClickCare CNA Troubleshooting

    Having a stable internet connection is essential for PointClickCare CNA to work correctly. If you are experiencing problems with the application, the first step is that you should check your internet connection. Make sure if you are connected to a secure Wi-Fi network and that the relationship is stable. If you are using a mobile device, check your signal strength. You may need to switch to a different Wi-Fi network or move to a different location if the connection is weak.

    2) Check for updates

    Keeping your PointClickCare CNA software up-to-date is essential to ensure you’re using the most current version and avoiding any potential technical issues. Open the application and click on the ‘Help’ tab to check for updates. This will open a new window where you can find the ‘Check for Updates option. Click this to download any available updates. Once the update is complete, restart your computer to ensure the changes have taken effect. 

    3) Restart your computer.

    It’s always a good idea to restart your computer before troubleshooting any software issue. This helps clear out any temporary files or programs running in the background that could interfere with PointClickCare CNA’s functionality. Press and hold the power button for a few seconds, or use the Start menu to select “Restart.” Doing this will often resolve any technical issues you may be having with the program.

    4) Clear your cache.

    PointClickCare CNA Troubleshooting

    If you are experiencing issues with PointClickCare CNA, it is essential to remember to clear your cache. Clearing your cache can help solve many problems by eliminating any temporary files or stored data that may interfere with the application. To remove your supply, open your browser, navigate to the history or settings section, and select ‘clear browsing data.

    Browsing history, Cookies, and more.

    5) Contact customer support.

    If none of the above troubleshooting tips resolve your issue with PointClickCare CNA, you may need to contact customer support. Their team of experienced professionals can help you find the root cause of your problem and provide guidance on how to resolve it. They can also advise on best practices for using the system and assist you with any questions or issues. With their assistance, you can be sure that you are getting the best possible experience with PointClickCare CNA.

    Frequently Asked Questions

    1. I’m having trouble logging in. What should I do?

    If you’re experiencing login issues, first ensure that you’ve entered your username and password correctly. Double-check for any typos. If the problem persists, use the “Forgot Password” or “Reset Password” option to regain access to your account.

    2. I’ve forgotten my password. How can I reset it?

    To reset your password, click on the “Forgot Password” link on the login page. Follow the instructions provided to reset your password. You may need to answer security questions or receive a password reset link via email.

    3. Why am I getting an “Account Locked” message?

    Account lockouts typically occur after multiple failed login attempts. Wait for some time, and your account should automatically unlock. If the issue persists, contact your system administrator for assistance.

    4. I’ve changed my email address. How do I update my login credentials?

    To update your email address or other login information, log in to your account and navigate to the profile settings. From there, you can edit and save your new email address and other details.

    5. I’m encountering a “Session Expired” message. What should I do?

    A “Session Expired” message typically occurs when you’ve been inactive for an extended period. Simply log in again to start a new session. If you frequently face this issue, consider adjusting your session timeout settings in your account preferences.

    6. What should I do if I believe my account has been compromised?

    If you suspect unauthorized access to your account, immediately change your password and notify your system administrator. They can investigate and take appropriate action to secure your account.

    7. I’ve followed all the troubleshooting steps, and I still can’t log in. What’s the next step?

    If you’ve exhausted all troubleshooting options and can’t log in, contact your organization’s IT support or PointClickCare’s customer support for further assistance. They can provide specialized guidance to resolve your login issues.

    8. Are there any specific browser requirements for accessing PointClickCare CNA login?

    PointClickCare is optimized for certain browsers. Ensure you’re using a supported browser version for the best experience. You can check the official documentation or contact your IT department for browser compatibility information.

    9. Can I access PointClickCare CNA login from a mobile device?

    Yes, you can access PointClickCare CNA login from mobile devices, but it’s recommended to use the official mobile app for the best experience. Ensure you’ve downloaded the app and have a stable internet connection for mobile access.

    10. How can I get additional assistance if none of the troubleshooting steps work for me?

    If you’ve tried all troubleshooting steps and still face login issues, reach out to your organization’s IT support or PointClickCare’s customer support for personalized assistance. They can provide tailored solutions to address your specific problem.


    It can be frustrating to troubleshoot PointClickCare CNA issues, but with the right tools and knowledge, you can quickly fix any problems. Taking the time to check your internet connection, update your software, restart your computer, and clear your cache helps ensure that your PointClickCare CNA runs smoothly. If all else fails, don’t hesitate to reach out to customer support for further assistance. With these tips in mind, you should be able to troubleshoot PointClickCare CNA issues quickly and effectively.

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