How to Reset Password

Are you a Certified Nursing Assistant (CNA) encountering difficulties with your PointClickCare account password? Fear not, as this guide aims to simplify the process of resetting your PointClickCare CNA password. Whether you’ve forgotten your password or wish to change it for security reasons, we’ll walk you through every step necessary to regain access to your account swiftly and efficiently. Let’s embark on this journey together and ensure your PointClickCare experience is as seamless as possible.

Is Resetting Your PointClickCare CNA Password Possible?

Absolutely! Resetting your PointClickCare CNA password is not only possible but straightforward. If you’re looking to update your password, simply sign in to your PointClickCare account and navigate to the “Settings” section. Within this area, you’ll spot the “Change Password” feature, where you can substitute your existing password with a new one and secure your account by saving these adjustments.

For instances where your password slips your mind, the “Forgot Password” link at the login page’s bottom becomes your lifeline. By selecting this option, you’ll initiate a recovery protocol that may involve providing your email address or answering security questions to confirm your identity and set a new password.

Encountering hurdles such as technical difficulties or ownership disputes regarding account access? In these scenarios, reaching out to PointClickCare’s customer service is your best course of action for password reset assistance.

How to Successfully Change Your Password

Changing your PointClickCare password involves a few simple steps:

  1. Initial Login: Use your existing credentials to log into the PointClickCare platform.
  2. Settings Navigation: Locate and click on the ‘Settings’ icon, typically found in the upper right corner of the page.
  3. Password Change: From the dropdown menu, select “Change Password.”
  4. Update Credentials: Input both your current password and your new desired password.
  5. Save Modifications: Finalize the process by clicking on ‘Save Changes.’

Common PointClickCare Login Issues

Awareness of the latest PointClickCare updates is crucial for a smooth and secure user experience. Should you encounter persistent login problems even after troubleshooting, PointClickCare’s customer support team remains at your disposal, ready to offer comprehensive solutions to regain account access.

Troubleshooting Login Challenges:

  • Forgotten Password: Initiate a password reset by clicking on the “Forgot Password?” link on the login page. Follow the emailed instructions to reset your password.
  • Invalid Login Credentials: Incorrect username or password entries will prompt an error message. Re-enter your details carefully, or reset your password if necessary.
  • Unauthorized Access Attempts: An error message will inform you of unauthorized access attempts. Consult with your PointClickCare administrator for access approval.
  • System Outages: During PointClickCare system outages, a notification will inform users of the system’s unavailability. Patience is advised until the service resumes or customer support can offer assistance.
  • Browser Compatibility: Ensure your internet browser is up-to-date to avoid access issues with PointClickCare.


Regularly updating your PointClickCare CNA password is crucial for maintaining account security. Although the process may seem daunting at first, following the detailed instructions provided in this guide will facilitate a hassle-free password reset. For additional support or to address further login concerns, do not hesitate to contact PointClickCare’s customer service team. Prioritizing the security of your account is imperative and should be conducted routinely to safeguard your professional information.